Welcome to La Piel, your trusted provider of skincare and aesthetic treatments. By booking an appointment or using our website, you agree, comply with, and be bound by the following terms and conditions. Please read them carefully before proceeding with any services or transactions.
1. SERVICES AND APPOINTMENTS
1A. CANCELLATION AND CHANGES
We reserve the right to withdraw, cancel, or reschedule any treatments or services. if changes are necessary, we will notify clients promptly. Clients may cancel or reschedule appointments upto 72 hours before the scheduled time without charge. Any cancellations or rescheduling within 72 hours of an appointment may incur a 100% cancellation fee.
No-show appointment will be charged the full treatment price.
1B. PAYMENT AND FINANCIAL TRANSACTIONS
Full payment is required a the time of service unless otherwise agreed upon. We accept cash and all major debit/credit cards. Prices are subject to change, and any such changes will be communicated to clients before appointments. if a service is paid for and the client wishes to cancel, refund policies will follow the outlined cancellation guidelines.
2. LIABILITY
2A. LIABILITY FOR INFORMATION AND WEBSITE ERRORS.
While we strive for accuracy, we do not guarantee that all information on our website is error-free. La Piel is not liable for any direct or indirect damages resulting from inaccuracies or errors on the website, including but not limited to pricing errors, product descriptions, or treatment details.
It is the clients responsibility to ensure they read all information carefully and seek clarification necessary before proceeding with any treatments or purchasing.
2B. TREATMENT RISKS AND LIABILITY
All treatments carry inherent risks. By booking a treatments, you acknowledge that you have been informed of any potential risks or side effects. it is your responsibility to inform us of any allergies, medical conditions, or contradictions that may affect your treatment. La Piel is not responsible for any adverse reactions or results from treatments where relevant health information was not disclosed in advance.
3. CLIENT BEHAVIOUR AND EXPECTATIONS.
3A.CONSULTATION AND TREATMENT CONDUCT.
Clients are expected to behave respectfully and professionally during consultations and treatments. Any inappropriate behaviour, including but not limited to harassment, abuse, or disruptive conduct, will result in the immediate termination of the appointment and future services may be denied.
3B. PUNCTUALITY.
Please arrive on time for your appointment, Late arrivals may result in a shortened treatment time and full payment will still be required.
3C. TREATMENT EXPERIENCE.
During your treatment, you are encouraged to share any discomfort or concerns. We aim to provide a comfortable and relaxing experience, but clients should understand that some treatments may involve some discomfort.
4. COPYRIGHT AND INTELLECTUAL PROPERTY.
All content on our website, including text, trademarks and logos, are the intellectual property of La Piel and are protected by copyright laws. You may not reproduce, distribute or use any content from our website without prior written consent from La Piel.
5.PRIVACY AND CONFIDENTIALITY
We respect your privacy. Any personal information shared with us during consultations, bookings, or treatments will be kept in confidential and used solely for the purpose of providing services and communicating with you. For full details please refer to our Privacy Policy.
6.PROMOTIONS AND DISCOUNTS
6A. PROMOTIONAL OFFERS
Any discounts, promotional offers, or packages are subject to availability and may have specific terms and conditions. These offers cannot be combined with there promotions unless explicitly stated.
6B. EXPIRY DATES
Promotional packages and discounts may have an expiration date, after which they will no longer be valid. Please ensue that you redeem your offer before the expiry.
7. AMENDMENTS TO TERMS AND CONDITIONS
La Piel reserves the right to update or amend these Terms and Conditions at any time. Clients will be notified of significant changes through the website or via email. Your continued use of our services or website indicates your acceptance of the revised terms.
8. GOVERNING LAW
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts in England, United Kingdom.
By booking an appointment or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Effective Date: February 2025
At La Piel, we take pride in the quality of our products and services. If you are not completely satisfied with your purchase, we are happy to help. Please read the following terms and conditions regarding returns and refunds.
1. ELIGIBILITY FOR RETURNS
To be eligible for a return or exchange, the product must meet the following conditions:
Returns are not accepted for products that have been opened or used unless they are damaged or faulty as per our terms below.
2. REASONS FOR RETURN
We accept returns of the following reasons:
3. STATE OF RETURN
When returning a product, it must meet the following criteria.
4. PROCESS OF RETURN
To initiate a return, please follow these steps:
5. REFUNDS
6. CONTACT DETAILS
If you have any questions about our returns and refund policy, or need to initiate a return, please contact us using the details below:
Monday - Friday 09:00 - 17:00
7. NON-RETURNABLE ITEMS
Please note that some items are non-returnable, including:
8. AMENDMENTS TO THE REFUND AND RETURNS POLICY.
La Piel reserves the right to update or amend this Refund and Returns Policy at any time. Any changes will be communicated to customers through our website or via email.
By purchasing products from La Piel, you agree to the terms outlined in this Refund and Returns Policy.