Privacy Policy

At La Piel, we are committed to protecting your privacy and ensuring the security your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, book treatments, or purchase products.  

By using our website and services, you consent to the practises outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect various types of personal information to provide you with the best possible service. This includes:

• Personal Identification Information: Your name, email address, phone number, mailing address and payment details (e.g. Credit/Debit card information)
• Health and Skin information: During consultations we will ask for information about your skin type, medical history, allergies, and any other details necessary for providing treatments.
• Usage Information: Details about how you use our website, including your IP address, browsers type, device information an website activity (e.g clicks, pages viewed etc)
• Cookies and `tracking: We may ue cookies, web beacons, and other tracking technologies to enhance your experience on our site. These technologies help us to analyse website traffic, remember preferences, and improve our services. 

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

• To provide and improve our skincare and aesthetic services.
• To process payments, bookings, and orders.
• To communicate with you about your appointments, purchases, or any updates related to your account.
• To provide personalised recommendations based on your skin type, preferences, and treatment history. 
• To send marketing materials, promotions, and newsletters (if you have opted to receive them).
• To comply with legal obligations, such as accounting, tax purposes, and health and safety regulations.

3. SHARING YOUR INFORMATION

we will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third party service providers who assist us in operating our website, processing payments. delivering products and providing treatments. These third parties are required to keep your information confidential. 
• For Legal Reasons: We may disclose your information if required by law to protect our rights, or in the event of a legal dispute. 
• With Your Consent: We may share your information with other parties if you have explicitly consented to it. 

4. DATA SECURITY.

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. 

5. YOUR RIGHTS AND CHOICES.

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete. 
• Opt-Out of marketing: You can opt out of receiving promotional emails or newsletters at Amy time by clicking the unsubscribe link in or emails or contacting us directly. 
• Cookies Management: You can adjust your browser settings to accept or reject cookies but please note that disabling cookies may affect your experience on our website. 

6. RETENTION OF YOUR INFORMATION.

Weil retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Once it is no longer needed, we will securely delete or anonymise your data. 

7. THIRD-PARTY LINKS.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies any third-party sites before providing them with your personal information. 

8. CHILDREN'S POLICY.

Our services are intended for individuals aged 18 and over. We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information. 

9. CHANGES TO THIS PRIVACY POLICY.

We may update this Privacy Policy from time to time ti reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting an updates policy in our website or by contacting you directly. Your continued use of our services after any changes to the Privacy Policy will constitute your acceptance of those changes. 

10. CONTACT US

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

natalie@lapiel.co.uk

Monday - Friday 09:00 - 17:00

By using our website and services, you agree to the terms of this Privacy Policy.